Returns
Have questions about our Return policies? This page has the info you need!
- The item(s) must be in brand new, uninstalled, saleable condition with all original tags and packaging intact. Any items that are returned without the original tags or packaging, or that show signs of use, installation, or damage, may be unable to be returned or subject to a partial refund, determined on a case-by-case basis at our discretion.
- To initiate a return authorization, simply fill out this form. We will provide you with instructions on how to proceed with the return process.
- Once we receive your returned items, we will process your refund within 5-7 business days. If the product shows signs of use, installation, or damage and only qualifies for a partial refund, the refunded amount will be returned via store credit for future use. Rotor America does not provide partial refunds via any other method. New, unused, uninstalled, and undamaged items will be refunded in the form of original payment.
- Shipping and handling fees are non-refundable, except in cases where the item received was defective or damaged.
- Unwanted Item
If you change your mind on your purchase, you have 14 days to return it for a refund! All Goods must be unused, in a sale-able condition and in their original packaging with all labels still attached.
There are some exclusions to our returns policy, which are as detailed below:
Any customized items such as wheel builds cannot be returned unless faulty.
Please note, that we reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.
We cannot offer exchanges for unwanted items; please do place a new order for any alternative item you require. All refunds will be issued to the original payment method on the order within 7 days of receipt at our warehouse.
If you wish to return unwanted items to us, please follow the simple steps below:
Please, click on Contact Us section at our site, fill in your contact details and other relevant information. Select Customer Service / Warranties option as subject and let know what the problem with the product is. Our Customer Service department will guide you through the return process as soon as possible after receiving your message.
Important: All returns are processed in our warehouse; all items must make their way back to our warehouse in Utah before being processed. You’ll receive email confirmation once your return has been processed.
Faulty items are not included in our 14 day return policy as they can be sent back to us at any time within its 2-year warranty. Items sent back to us will undergo an inspection to confirm the fault.
All goods purchased from ROTOR America are covered by 2 years limited warranty and, generally speaking, warranties cover manufacturing faults and defects including poor workmanship.
If you feel that your purchase has developed a fault, then please, click on Contact Us section at our site, fill in your contact details and other relevant information. Select Customer Service / Warranties option as subject and we will then get in contact with you for the next steps in completing your claim.
If you have received an item that is damaged, not what you ordered, or is missing parts please contact us with photographs of the issue before returning any goods. Please, click on Contact Us section at our site, fill in your contact details and other relevant information. Select Customer Service / Warranties option as subject and attach the pictures. We will then get in contact with you asap for the next steps in completing your claim, we may be able to solve your problem without you incurring any postage costs.
If none of the above situations apply to your case, please contact us directly.